Conflict Management & Negotiation Skills (Risk & Audit) 2-day course

Timezone Converter:

Singapore, Singapore              Wed, 24 Mar 2021 at 9:00 am SGT  & Thu, 25 Mar 2021 at 4:00 pm SGT

London, United Kingdom         Wed, 24 Mar 2021 at 1:00 am GMT & Thu, 25 Mar 2021 at 8:00 am GMT       

Dubai, United Arab Emirates    Wed, 24 Mar 2021 at 5:00 am GST & Thu, 25 Mar 2021 at 12:00 noon GST    

Overview

Effective stakeholder relationships are essential for internal audit’s success.

Weak stakeholder relationships run the risk of:

· not meeting stakeholder needs and expectations or meeting them inconsistently.

· insufficient support from senior management and the board and a reluctance to provide internal audit with adequate resources.

· the inability to identify and monitor emerging risks, trends and issues.

· a corporate culture that does not support the internal audit.

Therefore, how can you manage conflict and negotiations successfully in your IA Function to achieve result-focused stakeholder relationship management?

This would consequently help you prioritise relationships and ensure that stakeholder needs are satisfactorily met without compromising conflict of interests between both parties.

What You’ll Learn

· Gaining stakeholder buy-in to the focus of an audit

· How to identify and minimize conflicts as it emerges

· Strategies to turn situations proactively to improve stakeholder relationships

· How to conduct your audit and advisory engagements to a positive conclusion despite differences in opinion

· How to manage under-valued communications with difficult stakeholders

· Ways to manage diverse cultural communication differences effectively for

win-win outcomes in any conflict and negotiation events?

WHO should attend?

Internal and external auditors

Regulators

Compliance professionals

Risk management professionals

DAY 1: Key Challenges and Stakeholders Expectations

Session 1: Top 7 Key Challenges for Internal Auditors

· The 7 key common challenges

· How to demonstrate value-added audit contributions

· Gaining appropriate stakeholders’ buy-in

· Managing difficult issues during audit

· Understanding the management perspective

Session 2: Managing Key Stakeholder Relationships

· Prioritizing different types of stakeholders

· Roadmap for managing stakeholders

· Five steps to effective relationship management

Session 3: Impactful IA Management Skills

· Establish a stakeholder roadmap

· Building formal and informal networks

· How to write more effective emails and better verbal communications

Session 4: Establishing Influential Meeting Closures

· What are the objectives of the meeting?

· What are the advanced preparations?

· Who should be attending the closure meeting?

· How to management disagreement of audit issues?

DAY 2: How to Apply Impactful Conflict Management & Negotiation Skills

Session 5: Three Key Elements of Effective Negotiations

· Planning the right agendas and constraints

· Identifying what is valued and not valued

· Managing meetings with senior executive leaders

· What are the benchmarks of effective meetings

Session 6: Influential Cultural Intelligence (CQ) Negotiation Skills

· Understanding complex and diverse stakeholders’ background

· How to apply the right CQ context to gain diverse stakeholders’ buy-in

· Understanding organizational and political constraints

Session 7: Overcoming Under-Valued Stakeholder Relationships

· How to overcome being ignored by difficult stakeholders?

· Why does this happen?

· How to manage or minimize the impact?

· Group discussion and activities

Session 8: How to coach IA team to conduct effective meetings

· How to recognize the role of all IA staff to manage stakeholders

· How to become alert to red flags to more significant issues

· Sharing challenges and varied approaches to high stake meetings

· Practical Next Steps